Policies
Refund & Cancellation Policy
In short: cancel any time before your session starts and you get a full refund. Once the session has started, it cannot be refunded.
1:1 Consultation
- Cancel before the session starts: full refund of the amount paid.
- Reschedule: you can ask to move your session to another mutually convenient time, free of charge, before it starts.
- After the session starts: no refund, because the time and reading have already been given.
- Missed session: if you do not join at the agreed time and do not reply within 15 minutes, we will offer you one new time. A session missed twice cannot be refunded.
Mini Reading
- Full refund if you cancel before your reading is delivered.
- No refund once the voice note has been delivered.
If we cannot deliver
If Cosmic Vani has to cancel, or cannot deliver your session or reading, you can choose a new time or a full refund.
Payment issues
Duplicate payments, or payments deducted for a booking that did not go through, are refunded in full.
How to request a refund
Email Cosmic.vani04@gmail.com with your name, the phone number used for the booking and your payment ID, or tell our team on WhatsApp after booking. We reply within 48 hours.
Refund timeline
Approved refunds are processed to the original payment method within 5–7 business days. Your bank or card provider may take a few extra days to show it.